CONTINUOUS SUPPORT

Web application support and development

We ensure the stability, security, and smooth development of your website or application. We monitor, prevent downtime, and evolve – based on data, not assumptions.

Support
16+Years of Technical Expertise
10+Years of Client Partnerships
80+ Projects Delivered
Under one RoofMarketing + Development
WHY IT MATTERS

A digital product isn't a goal; it's a living process

The launch of a website or application is just the beginning. Without regular care, every system falls behind - technologically, in terms of security, and in performance.

Websites without support age faster than you think

After 3–5 years without regular care, most systems require a complete rewrite. Continuous support is more cost-effective than a total restart.

Security threats won't wait

Every day without updates is an extra day for a potential attack.

Google changes the rules, you must keep up

Core Web Vitals, SEO requirements, and AI visibility are constantly evolving.

New business needs = new features

The market changes. Your web must respond in hours, not weeks.

Data without evaluation is useless

Analytics only make sense if they serve as a basis for improvements and changes.

Building trust and brand security

Stable operation without downtime and a focus on data protection strengthen your brand's credibility. Customers feel confident that their data is safe and that the purchase or contact path always works.

Kontinuálny support a rozvoj - Pre koho je to vhodné

FOR WHOM
Support and development for websites that mean business

Support and development are essential for anyone for whom a website is more than just a digital business card.

Critical business infrastructure
If your portal, e-shop, or SaaS product stops working, it costs you customers and revenue. If integration with internal systems fails, business stops. You need someone who has your system under control and resolves issues before you or your customers even notice them.

E-commerce and performance-oriented projects
Brands that want to systematically increase conversion rates and grow based on analytics, testing, and optimization. In these cases we combine support with online marketing.

Brands that prioritize security and SEO
Companies for which data protection, a fast and reliable website, and long-term visibility in search engines and AI systems are vital.

Find out how our support can help your specific project.

OUR OFFER
Service Packages

Every project has different needs. Some need the certainty that their web is running and secure. Others want to actively grow and evolve. Choose the level that matches your goals.

For companies that want to be sure their website is secure and always functions as it should.

24/7 Monitoring: We constantly monitor the availability and stability of your system.
Regular System Care: We update the system core and protect it from security threats.
Secure Backups: We regularly back up your data so it can be restored at any time.
Fast Technical Assistance: We respond to standard technical requests within 3 business days.

Base scope: 8 hours per month The package is scaled based on the complexity of your system.

For projects that want to go beyond maintenance and systematically improve performance.

Includes everything from Technical Stability plus active work on increasing performance.
Speed Tuning: We regularly test and optimize website speed according to Google Core Web Vitals and Lighthouse scores.
Feature Development: 10 hours per month for growth and enhancements.
Changes based on behavior: We adjust the website based on real visitor behavior and analytics data.
Priority Service: We respond to technical requests and inquiries within 24 hours.
Ideal if you want your digital product to actively help grow your business.

Base scope: 15 hours per month The package is tailored to your goals and growth intensity.

For leaders who want long-term growth by connecting the web, data, and marketing.

Dedicated Team: We know your business and actively develop it.
Growth Hour Package: Time for technical innovations, campaign optimization, and solution development.
Monthly Performance Report: A clear summary of website and marketing results in one place.
Strategic Consultations: Regular meetings regarding your ROI and planning next steps.
Proactive Development: We bring our own ideas on how to move your website and marketing ahead of the competition.

We adjust the scope based on development intensity and your goals. Ideal if you are looking for a long-term partner, not just a supplier.

Not sure which level of support is right for you? During the initial consultation, we will find out what your project really needs.

Support a rozvoj - balíčky služieb

Prečo iMPROVE

OUR APPROACH
Why iMPROVE

  • 16 years of long-term partnerships: We don't stop once a website or application is launched. We have been working with clients like PEM and TRIV for over 10 years because we understand their business, not just their code.
  • Development and marketing under one roof: When analytics reveal a problem on the website, the fix doesn't have to go through three different agencies. We solve it the same day.
  • Decisions based on data, not assumptions: Every change we propose is based on real user behavior and measurable results.
  • Transparent reporting: You know exactly what we are working on and how many hours you are using. No surprises at the end of the month.
  • We know your system from the inside out: We provide support for projects we built ourselves. That’s why we can react quickly without having to spend time getting familiar with the code.

CASE STUDIES

Partnerships that grow with us

Take a look at the projects where, thanks to more than 10 years of combining development and marketing, we create solutions with real business impact.

Web & Online Marketing TRIV

A modern, multilingual website with a strong focus on SEO and performance marketing is driving enquiries for international moving services worldwide.

Testimonials

  • TRIV logo
    The new website combined with online campaigns brings us real leads. The ordering process is clear, simple, and intuitive, which is reflected in the growth of completed forms and international moving inquiries
    Anton Vojčák
    CEO
  • PEM Logo
    iMPROVE has been accompanying us on our journey toward digitalization since 2016. We value their know-how and look forward to tackling further challenges together.
    Ing. Martin Priputník
    Executive Director, PEM Haly, s.r.o.
  • DPMK-color
    The modernization of the DPMK web portal has significantly improved our passengers' access to up-to-date public transport information. Thousands of people in Košice value the online timetable system every day.
    Ing. František Timko
    IT manager, Dopravný podnik mesta Košice, a.s.

FAQ - Continuous Support and Development

We provide full technical support and stability guarantees for projects born in our studio. Only with our own code can we 100% guarantee security, fast response times, and the seamless deployment of new features without unexpected complications.

The scope of cooperation is always tailored to your needs. Some clients require only regular security updates and monitoring, while others need active business feature development and marketing optimization. You only pay for what your project actually needs.

Yes. If your business grows or seasonality changes, we can flexibly adjust the package – from basic technical care to intensive development and innovation.

For high-priority projects, we set up individual SLAs with guaranteed monitoring and 24/7 availability of specialists. We don’t leave your business unattended, even during weekends or holidays.

We use a transparent reporting system where you can see the exact hours spent and the status of individual tasks. This gives you a constant overview of how effectively you are investing your budget into development.

The price depends on the chosen package and the complexity of your system. The Technical Stability and Growth & Performance packages have a defined base hour range, while Strategic Partnership is tailored individually. After an initial free consultation, we will prepare a specific quote for you.

We operate in Slovakia, the Czech Republic, the Netherlands, and Switzerland. We have long-term partnerships with clients from these countries – support and development are provided fully online without limitations.

Your digital project deserves constant attention

We ensure stability and continuous development so you can focus on what matters – your business.